SKYCRM.app is Cloud-Based CRM Dashboard, a powerful tool designed to revolutionize how we manage and nurture our customer relationships. In SKYCRM.app, we have created an intuitive and centralized platform that enables us to streamline our operations, enhance customer experiences, and drive business growth.
CRM is an acronym for Customer Relationship Management and is a comprehensive platform designed to centralize and optimize our customer interactions, data, and processes.
It enables us to streamline sales, enhance marketing efforts, and provide exceptional customer service, ultimately leading to improved customer satisfaction and business growth.
CRM systems compile data from a range of different communication channels, including a company's website, telephone , email, live chat, marketing materials and more recently, social media.
They allow businesses to learn more about their target audiences and how to best cater to their needs, thus retaining customers and driving sales growth
CcaaS stands for Contact Center as a Service. It is a cloud-based solution that provides companies with all the necessary tools and infrastructure to run their contact centers efficiently.
CcaaS platforms offer a range of services, including interactive voice response (IVR), automatic call distribution (ACD), omnichannel support (email, chat, social media), workforce management, analytics, and more.
Contact centers can easily scale their operations up or down based on demand, without the need for physical infrastructure changes.
Agents can work from anywhere with an internet connection, enabling remote work and improving workforce management.
Since CcaaS is cloud-based, there's no need for large upfront investments in hardware and software. Companies pay for the services they use on a subscription basis.
CcaaS solutions can be implemented rapidly, reducing the time required to set up and start running a contact center.
CcaaS platforms often integrate with existing business systems and customer relationship management (CRM) software, streamlining operations and improving customer experience.
CcaaS provides real-time and historical data, enabling contact centers to monitor performance, identify trends, and make data-driven decisions for continuous improvement.
With various communication channels available, customers can choose the most convenient way to interact with a business, leading to improved customer satisfaction.
In summary, CcaaS revolutionizes the contact center industry by providing a flexible, cost-effective, and scalable solution that enhances customer service and overall operational efficiency.
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On this page supervisor can upload all kind of data fr eg. new leads & SMS file etc. also user can see data listes that are already uploaded and enable & disable it. user also can export all kind of reports. It Contain Data Import / Export , Lead Update and Do Not Call .
Users will spend most of the time on this page. users can see all kind of available details & history while calling consumers and submit disposition & sub disposition according to call . There are Reminder and Recovery Status Panel
Quality Score manager can search agents and listen recording of calls and rate performences of the agents. It Contain Quality Analysis and Quality Export .
Dashboard Contain overall Total Calls , Overview panel Agents Available Details and Call Graph . With Section of TeamOverall Report and Real Time Monitoring (RTM) .
